OnBase Support

Support Contract Options

Savvy Source offers both fixed-price support contracts and hourly rate support contracts. This provides customers with flexibility in choosing the most suitable option based on their specific requirements and budget.

System Uptime and Business Continuity

A support contract ensures that the customer’s OnBase system remains operational without any interruptions. By having access to support services, customers can minimize downtime and address any issues promptly, thereby ensuring smooth business operations.

Qualified Support Personnel

Savvy Source’s support contracts are backed by skilled and knowledgeable professionals who have a strong commitment to delivering successful outcomes. These experienced technology professionals provide assistance and guidance to customers, helping them overcome challenges and maximize the value of their OnBase system.

Proactive Support Approach

The support contracts are designed to be proactive rather than reactive. This means that the support team actively works to prevent issues and optimize the customer’s OnBase environment. Regular maintenance activities and software updates are included in the support contracts to ensure the system is up to date and running smoothly.

Help Desk Support:

Customers have access to a help desk support system where they can submit their queries, issues, or requests for assistance. The support team responds to these inquiries, providing timely and relevant guidance to address the customer’s needs.

Remote and Onsite Support

The support contracts offer both remote and onsite support options. Remote support allows the support team to troubleshoot and resolve issues remotely, minimizing the need for physical presence. However, if a situation requires an onsite visit, the support team is available to provide in-person assistance as necessary.

OnBase Engagement Models

Find the perfect level of support to boost your team


On-demand OnBase Issue Resolution to keep the lights on
$ 3,000
per month with 6 month commitment

Troubleshooting and error resolution

Basic admin configuration

Non-production testing and support

Ticket evaluation and service requests


Proactive OnBase Support, monitoring and reporting
$ 6,000
per month with 6 month commitment

Everything from Basic

Management of existing processes

System usage reporting

File storage monitoring

Monitor database performance and reporting


Managed Services for OnBase System Administration and development
 Customized pricing that focuses on your teams needs

Everything from Basic and Premium

New solution development

End user training

Annual Upgrades

Dedicated project work

Annual road mapping and Enterprise assessment