Support

Savvy Source offers both fixed-price support contracts and hourly rate support contracts. This provides customers with flexibility in choosing the most suitable option based on their specific requirements and budget.

A support contract ensures that the customer’s OnBase system remains operational without any interruptions. By having access to support services, customers can minimize downtime and address any issues promptly, thereby ensuring smooth business operations.

Savvy Source’s support contracts are backed by skilled and knowledgeable professionals who have a strong commitment to delivering successful outcomes. These experienced technology professionals provide assistance and guidance to customers, helping them overcome challenges and maximize the value of their OnBase system.

The support contracts are designed to be proactive rather than reactive. This means that the support team actively works to prevent issues and optimize the customer’s OnBase environment. Regular maintenance activities and software updates are included in the support contracts to ensure the system is up to date and running smoothly.

Customers have access to a help desk support system where they can submit their queries, issues, or requests for assistance. The support team responds to these inquiries, providing timely and relevant guidance to address the customer’s needs.

The support contracts offer both remote and onsite support options. Remote support allows the support team to troubleshoot and resolve issues remotely, minimizing the need for physical presence. However, if a situation requires an onsite visit, the support team is available to provide in-person assistance as necessary.