OnBase Support

Advantages

• Predictable Expense: We provide cost-effective support solutions that allow you to control IT costs. With our transparent pricing models, you can plan and budget your expenses effectively, eliminating any unexpected financial surprises.
• Embrace Collaboration: Collaboration is key to success in today’s business environment. Our support services foster collaboration among your teams. We offer guided discussion opportunities where you can engage with our experts, discuss system improvements, troubleshoot challenges, and explore new possibilities together.
• Implement Strategic Changes Faster: We recognize the need for agility in adapting to changing business requirements. Our team is equipped to assist you in implementing strategic changes within your OnBase system swiftly, ensuring you can stay ahead of the competition and drive business growth.
• Faster Resolutions Increase Efficiency: We prioritize prompt issue resolution to minimize system downtime and increase overall efficiency. Our experienced professionals are dedicated to providing timely support, ensuring that your OnBase system runs smoothly and optimally.
• Learn from Our Trained and Certified Team: Our team consists of trained and certified experts with extensive knowledge of OnBase. By leveraging their expertise, you can gain valuable insights, best practices, and tips to optimize your OnBase system’s performance and enhance user experiences.

Benefits

• Faster SLA: We understand the urgency of support requests. Our service level agreement (SLA) guarantees a swift response to your inquiries. We commit to a maximum response time of 4 hours for email inquiries and 1 hour for phone support, ensuring that you receive timely assistance when you need it.
• Phone Support/Remote Sessions: We offer phone support and remote sessions at no additional charge. Our dedicated support team is readily available to assist you, troubleshoot issues, and provide guidance to resolve any OnBase-related challenges.
• Initial Troubleshooting of Customizations: If you have customized your OnBase system, we recognize the unique challenges that can arise. Our support services include initial troubleshooting of customizations, ensuring that your customizations work seamlessly and align with your business processes.
• Afterhours Work: In cases where afterhours support or work is required, we provide our services at standard professional rates. This flexibility allows you to address urgent needs outside regular business hours without incurring excessive costs.
• Annual Health Checks: To ensure the optimal performance of your OnBase system, we provide annual health checks at no additional charge. These checks help identify potential issues, optimize system performance, and ensure that your OnBase environment remains secure and efficient.
• Unlimited Support: We believe in providing unlimited support to our clients. There are no barriers to accessing the support you need, ensuring that you receive comprehensive assistance whenever required.